Welcome to silkyhairday.com FAQ page!
Here you can find answers to the most frequently asked questions we receive.
You are also always welcome to contact our customer service directly at support, call support number or use the chat function.
Which products suit my needs?
If you need help related to our products or have any questions about the content or function of our products, you are welcome to reach out to our customer service, who is always happy to assist. They can give personal recommendations for what you can use to improve your healthy lifestyle. Just chat, call or email our customer service.
Can I change or cancel an order?
In order for you to receive your order as quickly as possible, our warehouse processes all orders within 15 minutes. This unfortunately means that we are not able to make any changes or cancel your order when it has been placed and accepted. However, if something goes wrong, please contact us immediately and we will do our best to help you.
Why didn’t I receive an order confirmation?
We automatically send you an order confirmation email when you have completed your order. If you have not received your order confirmation, we kindly ask you to check your email’s spam/junk folder, if you still can’t find it, please contact our customer service
Which payment methods do you accept?
We accept all credit and debit cards from both VISA and MasterCard.
Do you have free shipping?
We have free delivery on all orders.
What delivery service do you use?
We use all the fastest and best shipping partners, depending on the country your package is shipped to. You will receive a tracking link within 24 hours after your order has been shipped. The tracking link will allow you to keep track of your package all the way to your doorstep.
How long is the delivery time?
The delivery usually takes 2-5 business days from the day you order is shipped but depends on the delivery location you have chosen.
Can I change my address or edit my order?
If your order has just been placed and not yet shipped, our Customer Service will be able to assist you with any minor address updates (adding/correcting street and/or apartment numbers), however please note that bigger updates like the zip code, city, or state cannot be changed.
Please act quickly! Once the order has been shipped, we’ll have limited options change the delivery address.
How do I make a return?
You can return your order within 14 days of receiving your package. Simply put the return label on the package and return it. We do not accept returns of opened products.
What are the Return Conditions?
Our Return Guarantee entitles you to return the product for any reason. You have the right to open the box and check the contents, but the product must be returned intact and unused within 14 days after you received it. All original packaging, brochures, price labels etc. shall be returned with the product without having been tampered with.
I want to return something. What should I do?
Returns are accepted on all items for any reason, as long as the item & packaging is in perfect condition and unopened. You can contact our Customer Service to arrange your return and get your RMA number.
How soon will I get my refund?
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, but please note that due to your bank it can take up to 10 business days before the amount is back on your account.
